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• [P1180] Intelligent Model of Continuous Improvement Mechanisms Scope of QMS
  Author(s): Sofiene Hermi, Taieb Ben Romdhane, Raouf Ketata
  
  

  Abstract
  This work proposes a new methodology to evaluate and improve the QMS (Quality Management System) effectiveness and efficiency to succeed for a factual approach including all monitoring parameters. This idea is justified by the difficulties incurred by the organizations to establish a continuous improvement's system based on the objectives and the process approach. In addition, the guidelines defined by the FD X 50-174 part published by AFNOR to assess the QMS effectiveness, still guides defining the assessment criteria and progress levels. Indeed, to facilitate the continuous improvement system's integration, we propose a new methodology based on a broad range of monitoring tools (functional and operational indicators, audits, quality control, customer satisfaction) and including the requirements of the process and the system approach.

  
   

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